Shipping, Taxes and Duties FAQ's
Any item that you can add to cart is usually in stock. We only list items for sale that are actually available, but occasionally something has sold before our system catches up with it. In the unlikely event of this happening we will contact you within one day and arrange for a replacement or refund to your satisfaction.
Express delivery orders and most regular delivery orders placed before 11am (Sydney time - AEST/AEDT) on a business day are usually shipped from our warehouse same-day. During busy periods there may be small delays to dispatch some orders.
Australian Delivery
Cost to ship these orders depends on your location and what items you have selected - you can get a quote for an individual item on each page, or at the cart for your whole order. To see an estimate on how long a package may take to arrive in Australia, please go to the Aus Post website and enter RYDALEMERE, 2116 as the origin postcode: Australia Post shipping estimate.
Free Shipping Exceptions:
Free shipping is not offered on Bulky Goods such as Bikes, Frames, and larger items such as MTB Hopper ramps and wheels. Our shipping calculator will automatically factor these in based on size of goods and location.
Note: We endeavour to honour our shipping rates and offers across the nation and global. However, on occassion our calcuator does get it wrong and we can not absorb the shipping cost difference. On these occassions we will always email you and provide a true cost and attempts to subsidise where possible. Else we reserve the right to cancel the order and provide a full refund to your original payment method.
This mainly impacts regional areas with bulky goods, where Aust Post just wont cover us. Sam and I thank you for your understanding on these rare occassions.
International Delivery:
Cost to ship these orders depends on your location and what items you have selected - you can get a quote for an individual item on each page, or at the cart for your whole order. To see an estimate on how long a package may take to arrive in Australia, please go to the TNT website and enter country Australia, suburb RYDALEMERE, and 2116 as the postcode: TNT shipping estimate.
International Taxes and Duties
We do not currently collect tax or duties for any country except Australia - for any other global resident you will need to arrange payment of applicable taxes and duties within country as applicable.
Other Countries
We gladly ship internationally.
If your country is not coming up on our ship to destinations please email sales@offroadbikesonline.com.au with your address details and we will activate the country so you can order online, or process a manual order for you. Note: you will need to have setup an account on ORBO with your address and contact details.
For all international shipments we currently use Australia Post which then uses your country's national postal service (to the best of our knowledge). Please ensure you can accept deliveries via your National Postal Service (Particular Notes to US customers).
Please ensure you use a "ship to" address that can be used by your national postal service.
If you are unsure please contact sales@offroadbikesonline.com.au before proceeding with your order.
To date: We have successfully shipped to Sweden, Denmark, US (USPS - east, west and middle :p), Singapore, Philippines (Manila), Sri Lanka, Vietnam, Malaysia, Germany, New Zealand, New Caledonia, with an ever growing list
Buyer Beware: Returns due to none delivery (address) are at the buyer's expense. So please ensure address details are correct and able to accept postal service delivery.
Delivery Timeframe
We aim to offer the most dependable services, we can find. However, as a small family run business, we are highly dependent on third parties for delivery.
We offer to you multiple delivery services via Australia post and TNT/Fedex. However, we can not guarantee or control their delivery.
From this link you can check timeframe for Aus Post Service