ORBO Return Policy
We will refund or credit items that are -
- 'As new’ in appearance - no signs of wear, use, installation or damage
- In original packaging, which is in perfect condition (including all tags still attached)
- Being returned within 30 days from date of purchase
- (Perishable items with a "use by" or "best before" date must be returned and received by us within 30 days from date of purchase)
If you’re unsure as to whether your item meets these conditions for a refund/credit, please contact us before returning your item. If we receive an item for return that is not in perfect condition (e.g. tags removed, packaging damaged, showing signs of wear or use) we may decline the return or charge a restocking fee.
Credit or refund
We’ll assess your item and process a credit or a refund back to your original payment method. We aim to do this within 72 business hours of receiving the parcel.
You'll receive notification once it has been processed.
We’ll refund the price you paid for that particular item, but please note that we don’t refund any shipping costs originally charged and we deduct any promotional savings (e.g. if you purchased 2 items as part of a "buy 2 items, get 10% off", and return one of them, we will refund the difference as though you just purchased the 1 item).
If you have an issue that you think may be a warranty claim please contact us directly at firstname.lastname@example.org before sending anything back and we will assess the issue and work out the best way to get you back off road. Please send through good quality pictures of the issue, the complete item from all angles, and a copy of your receipt or order number. If a video is required, please send this through too.
Please note that return shipping is the responsibility of the customer. For approved warranty claims any shipping for replacement items will be covered by Off Road Bikes Online.
Usually an item damaged in a crash or during use will not be covered under warranty. However, if you contact us we will endeavour to help where possible with some alternatives.